DENVER, March 11, 2022 /PRNewswire-PRWeb/ — Omni Interactions (“Omni”), the premier managed services partner providing on-demand contact center solutions, today announced its business results for the full year 2021. Omni ended the year with 203.6% revenue growth year over year as more companies are leveraging their Gig Economy business model to access talent around the country. Omni recorded more revenue in Q4 2021 than its entire year of revenue in 2020. Revenue for the full year was $45.8 million and the company projects it will continue to grow by 40% or more in 2022. Omni supports its growth profitably with positive cash flow creating a strong partner for its clients.
“Even as staffing shortages impact traditional contact centers, workers continue to seek Gig opportunities that enable them to be their own boss by choosing where and when to work” said Christopher M. Carrington, CEO and Managing Partner of Omni Interactions. “This sense of ownership drives greater worker satisfaction and better results for the clients they serve through the Omniverse marketplace.” Omni’s sourcing engine processes many thousands of Gig applicants every week.
“Clients and prospects alike are seeking solutions to address the On-Demand reality of our economy,” said Greg Hopkins Executive Vice President and Managing Partner of Omni Interactions. “While technology provides alternative means to support the customer experience, the average American still appreciates the human connection to finding fast answers to their questions.”