Beyond COVID-19: Will you define the new normal or watch it unfold? – EY (Gautam Jaggi | June 2022)

Australian ten dollar money with face mask.

Building a better world beyond COVID-19 requires leaders to imagine the unthinkable. Here’s your guide.

The COVID-19 pandemic has unleashed changes that seemed unthinkable just a few months ago. In February 2020, it seemed unthinkable the entire white-collar workforce of many countries would soon be working solely from home. It seemed unthinkable air travel would plummet by 96%. It seemed unthinkable millions of migrant workers in India would be forced to undertake a herculean exodus, walking thousands of miles to their home villages.

Given the amount of death and suffering, as well as burden on on essential workers, we have seen, we make this observation carefully, there has been some advantages of the COVID-19 pandemic.  Work from home arrangements often suit the needs of workers with disability and it has demonstrated remote and gig work can get the job done.  The concern is we will snap back and we will discard what we are gained.

Of course, COVID-19 and the extraordinary response were not really unthinkable – they just seemed that way to most of us. While the pandemic took the vast majority of the business world by surprise, epidemiologists and other experts had long warned it was only a matter of time before such a disaster struck. And though the crisis seems to have been with us for a long time, the reality is the pandemic is still in early days. It is likely to bring more changes in the months ahead that seem unthinkable now.

Understanding the pandemic’s impact demands scanning for risks and drawing insights from a wide range of domains. We convened more than 100 senior professionals around the world – futurists, non-governmental organization representatives, investors, CEOs and other business leaders – over four virtual sessions to develop a far-sighted view, imagine the unthinkable, and, crucially, identity the steps business leaders need to build into their thinking about the future. We are grateful to the professionals who generously shared their time and perspectives in these Ideation Jam sessions.

Given the amount of death and suffering, as well as burden on on essential workers, we have seen, we make this observation carefully, there has been some advantages of the COVID-19 pandemic.  Work from home arrangements often suit the needs of workers with disability and it has demonstrated remote and gig work can get the job done.  The concern is we will snap back and we will discard what we are gained.

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